Policy

WE ASK THAT YOU CAREFULLY READ THE FOLLOWING TO INSURE THAT YOU UNDERSTAND OUR POLICIES:

We ask that you contact us on 828-295-7991 if you will be arriving later than 6 pm. If we do not hear from you, your card will be charged.
Please let us know if we can help you with dinner reservations, event tickets, flowers, wine, etc., to make your stay even more enjoyable!
Guests are responsible and agree to pay for any room/cabin rental charges, loss of keys ($20.00) or any and all damages included but not limited to stains on carpets and fabrics, caused by myself or my guest during my stay. I guarantee payment of these charges by my signature.

Check-In and Check-Out:

Check-in is at 3:00 pm. If you will be arriving later than 6:00 pm, please call the hotel prior to your arrival. Check-out is at 11:00 am. If you would like to check in early, please give us a call and we will try to accommodate your request.

DEPOSITS:

CABINS – We reserve the right to charge a 50% non-refundable deposit 14 days prior to your arrival date for reservations with more than one cabin. Or for reservations during Holidays or Events
ROOMS – We reserve the right to charge a 50% non-refundable deposit 7 days prior to your arrival date for reservations with more than one room. Or for reservations during Holidays or Events

CANCELLATIONS:

In the event that you should need to cancel your reservation; we ask that you give us as much notice as possible. Because we are a small property, cancellations affect us greatly. Please see cancellation polices below. All cancellations must be confirmed with an email.

CABINS – 14 Day Cancellation Required for all Cabins!
If you cancel your cabin reservation fifteen (15) days prior to the arrival date, there will be no charge. For cancellations made within fourteen (14) days of the arrival date, you will be charged one (1) night’s stay, of your total stay. For cancellations made within three (3) days of arrival, you will be charged the full amount of your total stay.

ROOMS – 3 Day Cancellation Required for all Rooms except for seven (7) days for weekends during the months of May thru October and for all holidays and events. If you cancel your room reservation seven (7) days prior to the arrival date, there will be no charge. For cancellations made within six (6) to four (4) days of the arrival date, you will be charged one (1) night’s stay. For cancellations made within three (3) days of arrival, you will be charged the full amount of your total stay.

NO PETS POLICY:

We are sorry, although we love them too, we have to keep our rooms and cabins PET-FREE. A charge of $150 will be charged to the credit card on file if pets are found to have been in a room/cabin or on property.

NO SMOKING:

North Carolina is a smoke-free state. Smoking is prohibited in all indoor areas of the Inn and cabins. Violation of this policy is subject to a $250.00 cleaning fee. Smoking is allowed outside and we ask that you use the dispensers provided and not throw butts on the grounds or in parking lot.

A copy of NC General Statutes – Chapter 72 Article 1 regarding inns, hotels and restaurants in NC is in each room and cabin. These rules and regulations apply to this establishment.

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